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Feedback from customers is very valuable, and Heron Technology Corp. is pleased to have received letters from customers attesting to their satisfaction with the products and services provided over the years. Excerpts from some letters are below. Click to their right to see the actual letters.

... I can certainly vouch for the fact that the PAS is a stable "work horse" and does a good job for a developing country/resource poor situation.

There's always the human factor in terms of good maintenance, following up on resolving problems and performing back-ups etc. but that is there with anysystem. Glad to know that the JISS and PAS have received so much acclaim.

Sharon Arscott-Mills, USAID, Washington, D.C.
(Formerly working with the JISS/PAS in Jamaica1998 - 2002)

...The performance of the system is second to none but I think it will be more realistic stating that the system has had less than 72 hours downtime across all sites in the same period. As a percentage that is less than one percent which is factual, beyond refute and more strictly true.

Peter Wright, Senior IT Advisor, Jamaican Ministry of Health [E-mail]

... It is now just over a year since we undertook to replace all of our information systems, and I am pleased to be able to report that the overall project has gone very well.
... but hospitals don't have to wait for the future as the software modules are here today and can be easily integrated with middleware.

Paul Brown,  CEO, Riverside Health Care Facilities, Ft. Frances [Letter]

... and we have been particularly impressed with the built-in report generator that we have found to be extremely easy to use and most helpful on many occasions when one-time reports have been needed...

Wes Everitt, Director of Finance, Saugeen Memorial Hospital, Southampton [Letter]

... The General Ledger also maintains excellent history and prior year inquiries either by a trial balance or a single G/L number can be made with details.

Everett Freeman, Accountant, Riverside Health Care Facilities, Ft. Frances [Letter]

We would like to express our appreciation to both Greg and Sandra for the assistance and co-operation that we have received. They both have worked extremely hard to meet our special requests regarding the three facilities, and our different methods of doing business. They also were very helpful in assisting us with meeting our aggressive implementation schedule.

Terrie Tucker, Mgr. Finance, Riverside Health Care Facilities, Ft. Frances [Letter]

We would not hesitate to recomment the Computerease solution to another Hospital or Facility looking for a comprehensive, user friendly, reliable Payroll system.

Anna Carlson, Payroll/Pers., Riverside Health Care Facilities, Ft. Frances [Letter]

It was a pleasant reminder of how much we are implementing in a short timeframe - and virtually all from Ontario.

Bill Louth, Executive Director, Central Hospital, Toronto [Letter]

Last summer Hotel Dieu Hospital had an urgent need to get MIS-compliant versions of the General Ledger, Accounts Payable, and Budgeting software. This need was dictated by our participation in the OHA Case Costing Project...It is a pleasure to work with professionals of the calibre of your staff...

Janet Glazebrook, Manager Info. Systems, Hotel Dieu Hospital, St. Catharines [Letter]

... we are very pleased with the progress to date made in the installation of the UNIX computer and the HTC MIS Financials.....Our staff have been most impressed with the systems assistance and application training sessions...

Bill Clarke, Executive Director, Port Hope and District Hospital, Port Hope [Letter]

... We are pleased to inform you that the MIS Steering Committee unanimously selected your company, Heron Technology Corp. as the preferred vendor for the implementation of most of the requested applications.

Neil Tull, Executive Vice President, Tillsonburg District Memorial Hospital [Letter]

... We are especially pleased with the user manuals and system documentation: the flexibility of using this financial package in either an MS-DOS or UNIX environment is an attractive feature for us.....we are certainly a satisfied customer...

Judy MacDonald, Chief Financial Officer, Seaforth Community Hospital [Letter]

..... Our experience with FITS has been excellent. ..... In summary, we are very pleased with both the product and the company. We recommend FITS as an integration engine to anyone who has to integrate many different applications from many different vendors...

Terrie Tucker, Mgr. Finance, Riverside Health Care Facilities, Ft. Frances [Letter]

..... Entering data is a very simple process. Basically all the information is readily available. Reports are also easy to run and give sufficient information and many options in which to run them. ...The Accounts Receivable System works very well for us.

Andrea Silander, A/R Coll., Riverside Health Care Facilities, Ft. Frances [Letter]

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